We keep vacancy periods to a minimum without compromising on tenant selection.

We do NOT advise landlords to accept high risk tenancies because a property is vacant.

Instead:

• We focus on scheduling inspections with tenants at times suitable to them to increase the number of viewings to your property.
• We do NOT hand out keys to prospective tenants. By showing tenants through your property, we promote your property, provide tenancy information and overcome any objections that may arise.
• Applications forms are processed IMMEDIATELY
• We communicate with you, provide feedback and recommend tweaks to the marketing campaign based on facts.

Zero Tolerance Rent Control

We have a zero tolerance policy in relation to rental arrears of which tenants are informed prior to and at the time of signing their lease agreement.

Should the tenant fall into arrears, without notifying the office in advance, we take immediate steps to follow up payment and where necessary to legally recover possession of the property. This is actioned at the earliest time in accordance with relevant legislation to minimise the loss to you.

At the end of the tenancy

When the tenancy is terminated, we expect the property to be returned in the same condition as when the tenancy started, taking into account fair wear and tear and depreciation. Where we have particular concerns about the condition of the property, we will also conduct a pre-vacating inspection to minimise any problems that may occur when the tenants actually vacate.

As soon as the tenant has vacated and handed over the keys, a final inspection is conducted to ensure that:

• the property is clean;
• the property is not damaged;
• all rubbish is removed, and
• the garden (if applicable) is in good condition.

The bond is not released until all matters raised in the final inspection are dealt with and we are satisfied with the condition of the property.

In the event of a dispute regarding the condition of the property, we either pursue the matter through Landlords’ Insurance (if available) or deal with it through the Victorian Civil and Administrative Tribunal.

Maintenance is a necessity with any investment property. Your property must be maintained in good working order, with priority being those items that protect the safety and security of the tenants. Maintenance items include such items as door and window locks, steps, dripping taps, repainting, repair or replacement of inventory items, etc.

Attending to maintenance requests quickly often means small problems do not become large and/or costly later.

We maintain relationships with handymen and other tradespeople who have worked with our office for some time. These are tradespeople who we know to be reliable and trustworthy, and whom we know will charge sensible prices. We require all such people to be properly insured.

We attend and inspect your property periodically and you are always welcome to attend the inspection with us. If you are not able to attend the inspection, we will send you a report as to the condition of your property and how the tenant is maintaining it.

We will also advise you of any current or upcoming maintenance or safety issues.

As part of our rent arrears control process, the majority of our tenants pay their rent in full, monthly in advance, and therefore most landlords are also disbursed on a monthly basis. This alleviates the financial stress that landlords can experience due to partial and irregular rental payments that are often a result of poor rent arrears control by the agent.

Authorized repairs and maintenance are invoiced to us on your behalf and paid from your rent funds when they become available in the trust account

While many landlords pay their own rates, body corporate fees and insurance, we are happy to pay such accounts from the rent, should you wish to take advantage of this service.

Landlord Statements detailing income and expenses are issued monthly together with copies of any accounts that we have paid on your behalf.